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Responsibilities
Advanced Software Implementation: Lead and oversee the planning, setup, and configuration of advanced EUC applications, including AD, Exchange, Office 365, and SCCM across client environments.
Project Management: Manage and ensure successful completion of complex projects, including system upgrades, migrations, and integrations.
Technical Leadership: Provide guidance and mentoring to junior engineers, ensuring knowledge transfer and development within the team.
Complex Issue Resolution: Troubleshoot and resolve highly complex technical issues, coordinating with clients and vendors to ensure minimal downtime.
Client and Vendor Relations: Act as a key point of contact for clients and vendors, ensuring effective communication and collaboration throughout project lifecycles.
Quality Assurance: Implement and monitor quality control measures, ensuring systems function optimally and projects meet performance criteria.
Continuous Service Improvement: Lead initiatives to improve service delivery, efficiency, and client satisfaction through process enhancements.
Requirements
Qualifications:
Bachelor’s degree in Computer Science, Engineering, or a related field. Valid Microsoft certifications are required.
Experience:
Minimum 4 years of hands-on experience in technical roles, with a focus on EUC software solutions such as Windows OS, Office 365, and SCCM.
Experience working with Exchange server environments (on-premise and virtualized with HyperV & VMware), and integrating third-party archiving systems such as Symantec Enterprise Vault, EAS, EMC Source One, or Email Xtender.
Knowledge:
Proficient in Exchange Web Services (EWS) and MAPI protocols. Strong understanding of customer service principles, software integration, and infrastructure environments.
Skills and Attributes:
Excellent verbal and written communication skills
Strong analytical and organizational abilities
Customer-focused with a commitment to high-quality service
Fast learner with the ability to adapt and integrate third-party solutions
Team player with the ability to multitask in high-pressure environments
