Technical Lead – Unix

Team Leadership and Coordination:

• Plan and assign engineers to preventive maintenance activities and project tasks, ensuring efficient use of resources.
• Review preventive maintenance and project status reports to identify key areas for improvement.
• Monitor incident tickets, ensuring they are escalated and resolved according to process and Service Level Agreements (SLAs).
• Follow up on incident ticket statuses, ensuring timely submission of incident and problem management reports.

Preventive Maintenance and Documentation:

• Plan and review preventive maintenance processes to ensure continuous improvement and operational efficiency.
• Review and enhance preventive maintenance report templates and project documentation to meet evolving needs.
• Ensure preventive maintenance activities are carried out within the stipulated timelines and reported back to customers.
• Review preventive maintenance reports with customers, ensuring high levels of service quality.

Project Implementation and Problem Management:

• Lead the resolution of project-related technical implementation issues and ensure projects are completed within agreed timelines.
• Define project risks in collaboration with Project Managers, implementing appropriate mitigation strategies.
• Lead problem management efforts, coordinating with technical teams to resolve complex technical issues.
• Implement advanced and complex technical solutions as required.

Tender Support and Costing:

• Assist in the development of tender Scope of Work (SoW) and clarifications for maintenance contracts.
• Provide costing for incident support, defining the scope of work and man-days required for project implementations.
• Attend tender briefings and provide technical input to pre-sales teams on complex solutions.

Training and Development:

• Identify and plan the technical training needs for Level 1, 2, and 3 engineers, ensuring continuous development and skill enhancement.
• Conduct technical knowledge-sharing sessions to foster team growth and prepare engineers for complex project requirements.

Key Competencies:

• Building Effective Teams
• Customer Focus
• Decision Quality
• Interpersonal Skills
• Listening
• Planning & Priority Setting
• Problem Solving
• Technical Learning
• Written Communication

Functional Competencies:

• Hardware Infrastructure
• Technical Infrastructure Architecture
• Technical Product Evaluation and Selection
• Technical Research and Development
• Technology Trends and Best Practices

Key Measurements:

• Customer Satisfaction (CSAT) Score: Ensure high levels of customer satisfaction through effective technical support and project delivery.
• SLA Compliance: Monitor and ensure all incident tickets and project tasks are completed within the agreed Service Level Agreements.
• Project Delivery: Track project implementation progress, ensuring timely delivery and resolution of technical challenges.
• Team Development: Lead the development of technical skills across all engineering levels, ensuring the team is equipped to handle complex tasks.

Education and Experience:

Qualifications: Diploma or Degree in Information Technology or a related field

Relevant Industry Experience: Minimum of 3 to 5 years of experience managing a small team in an IT environment, with strong knowledge of Unix/Linux platforms.

Technical Expertise:

• Proficiency in two or more Unix/Linux operating systems, including Solaris, AIX, Red Hat, CentOS, Oracle Linux, Ubuntu, SUSE Linux.
• In-depth knowledge with two or more virtualization technologies, including OVM for SPARC (LDom), Solaris Zones, OVM for x86, Oracle Linux KVM, Red Hat Virtualization, LPAR, VMware vSphere, Hyper-V, Nutanix AHV.
• In-depth knowledge with one or more high availability cluster computing solutions, including Solaris Cluster, Red Hat Cluster Suite, HACMP, VCS.
• In-depth knowledge with storage technologies including SAN zoning, I/O multipathing, ZFS Storage Appliances and various vendor solutions (Dell EMC, HPE, Pure Storage, Hitachi Data Systems, NetApp).
• In-depth knowledge of hardware (server, storage (SAN/NAS/iSCSI), switches), hardware management tool (ILO/iDRAC/ILOM/HMC), networking (VLAN, IPMP, teaming, bonding, LACP), volume managers (LVM, SVM, VxVM), filesystems (ZFS, XFS, ext4, JFS2, VxFS, NFS), LDAP, DNS, Syslog, and OS security configuration, troubleshooting, and implementation.
• Sound knowledge in:
• Containerization: OpenShift, Kubernetes, Docker, Podman, Rancher
• Automation: Ansible Automation Platform, AWX, Puppet, Chef
• System Management Tools: Satellite, Enterprise Manager Ops Center
• Database: Oracle Database, MySQL, MariaDB, Redis, MongoDB, PostgreSQL, IBM Db2, Elasticsearch
• Middleware: Oracle WebLogic Server, OHS, JBoss EAP, Apache Tomcat, IBM WebSphere Application Server, NGINX
• Identity and Access Management: RHDS, Red Hat IdM, OpenLDAP, RH-SSO
• Scripting: Bash, Python, Perl, PowerShell
• DevOps: GitLab, Bitbucket, Jenkins

Additional Skills: Capable to communicate effectively with wide range of people. Strong ability to work independently and manage complex technical projects with minimal supervision. Empower and develop others in the team.