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Responsibilities
EUC Hardware Support: Install, configure, and troubleshoot End User Computing (EUC) hardware, including PCs, laptops, MacBooks, smartphones, tablets, printers, scanners, and other IT devices.
Software Installation and Troubleshooting: Install, configure, and troubleshoot Microsoft Windows, Microsoft Office, and other client applications.
Device Setup and Imaging: Create and maintain system images, deploy software, and support the setup of new devices.
Critical Software Deployment: Support the deployment of software centers, antivirus agents, and other critical software solutions.
Asset Management: Provide asset disposal services in compliance with organizational processes and procedures.
Hardware Inventory Reporting: Assist in capturing and maintaining hardware inventory data for accurate reporting.
Project Support: Assist with EUC hardware and software-related projects, including planning, implementation, and troubleshooting.
End-User Technical Support: Deliver technical support to end-users via in-person interactions, phone, email, and remote access, ensuring timely issue resolution.
Support Request Management: Document and track support requests to ensure proper resolution and follow-up.
Collaboration with IT Teams: Work closely with IT teams to resolve end-user issues and enhance productivity.
Ticket Management: Track, monitor, and close service calls or tickets within the SLA.
Requirements
Qualifications: Diploma or Bachelor’s Degree in Computer Science, Information Technology, or Engineering (Computer/Telecommunications).
Experience: Minimum of 2 years in IT support, with hands-on experience in troubleshooting, testing, and repairing hardware and software issues.
Skills:
Technical Proficiency: Skilled in Microsoft desktop applications (Word, Excel, PowerPoint, Outlook) and Windows OS.
Communication: Strong interpersonal and communication abilities to explain technical concepts clearly to users.
Adaptability: Able to work in fast-paced environments and adjust to dynamic customer requirements.
Independence: Capable of working independently with minimal supervision and taking full ownership of assigned tasks.
