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applicable) in the application section below before submitting.
Responsibilities
On-site Technical Support: Provide basic support for desktop hardware, applications, email, printers, and network-related issues at client sites.
Installation and Configuration: Assist in the installation, de-installation, and configuration of MS Windows OS, applications, and user software.
Break/Fix Troubleshooting: Perform initial troubleshooting for hardware and software issues, escalating more complex problems to senior engineers.
Moves, Adds, and Changes (MAC): Support hardware and software relocations and updates as part of project requirements.
Preventive Maintenance: Participate in preventive maintenance activities to ensure system performance and stability.
Escalation Management: Escalate unresolved technical issues to the Field Service Team Lead/ Supervisor for timely resolution.
Project Rollouts and Installation: Assist in project rollouts and the installation of new systems and technologies.
Service Level Agreement (SLA) Compliance: Ensure service requests are responded to and resolved within the agreed timeframes to meet SLA requirements.
Requirements
Qualifications: Diploma or bachelor’s degree in computer science/ information technology or engineering (Computer/Telecommunication) or equivalent.
Interpersonal Skills: Strong interpersonal skills with a customer-centric approach and good communication skills.
Technical Knowledge: Basic understanding of IT troubleshooting and root cause analysis, with working knowledge of Microsoft desktop applications and Windows OS.
Language Skills: Proficiency in English, both written and verbal; Mandarin or other dialects are a plus.
Work Environment Adaptability: Ability to adapt to a fast-paced IT environment and adjust to user requirements as needed.
Independent Work: Ability to work independently with minimal supervision and take ownership of assigned tasks.
Travel Requirement: Must be willing to travel within the Klang Valley and possess own transportation.
