Careers

Account Manager (GG&T)

Account Manager (GG&T)

Petaling Jaya
Posted on 26 Jan 2026

Important Note

Please ensure you select your preferred location (if applicable) in the application section below before submitting.

Responsibilities

  1. Client Relationship Management
  • Establish relationships with clients’ Information Technology (IT) and business unit executives, acting as a trusted advisor to understand their issues, needs, and requirements.
  • Manage client satisfaction regarding IT service delivery, ensuring profit objectives are met.

2. Sales and Business Development

  • Lead business development initiatives to identify and secure new customers through proactive strategies.
  • Manage account portfolios, tracking and reporting on metrics, growth opportunities, and potential risks.
  • Drive maintenance sales opportunities, including post-warranty services.
  • Achieve sales targets and maintain strong customer relationships.
  • Engage with principals, partners, and suppliers in sales activities related to IT services.

3. Collaboration and Team Coordination: 

  • Work closely with internal teams such as Pre-Sales and Post-Sales to ensure timely and accurate delivery of solutions.

4. Market and Strategic Management

  • Monitor market conditions and recommend pricing and strategic market approaches.
  • Investigate customer complaints regarding quality, delivery, or service, recommending corrective measures.

5. Proposal and Contract Management: 

  • Prepare, present, negotiate, and finalize contracts, quotations, and proposals.

6. Issue Escalation and Problem Resolution: 

  • Act as the primary point of contact for escalated issues, ensuring timely resolution.

7. Post-Warranty and Maintenance Sales: 

  • Follow up on post-warranty opportunities to drive maintenance sales.


Requirements

  • Educational Qualifications: A Bachelor’s Degree or equivalent in Marketing, IT, Business Administration, Computer Science, Engineering (Computer/ Telecommunication), Commerce, or a related field.
  • Industry Experience:
  • At least 3 years of sales experience in the GLC or government segments for IT maintenance sales, preferably from system integrator companies.
  • 2-3 years of relevant field experience.
  • Key Skills:
  • Communication Skills: Exceptional communication, interpersonal, and networking abilities to build and maintain relationships effectively.
  • Proactive Drive: Self-motivated, with a proactive approach and a results-driven mindset to achieve and exceed targets.
  • Required language(s): English


Interested in this role?

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