Account Manager (GG&T)

1. Client Relationship Management

• Establish relationships with clients’ Information Technology (IT) and business unit executives, acting as a trusted advisor to understand their issues, needs, and requirements.
• Manage client satisfaction regarding IT service delivery, ensuring profit objectives are met.

2. Sales and Business Development

• Lead business development initiatives to identify and secure new customers through proactive strategies.
• Manage account portfolios, tracking and reporting on metrics, growth opportunities, and potential risks.
• Drive maintenance sales opportunities, including post-warranty services.
• Achieve sales targets and maintain strong customer relationships.
• Engage with principals, partners, and suppliers in sales activities related to IT services.

3. Collaboration and Team Coordination: 

• Work closely with internal teams such as Pre-Sales and Post-Sales to ensure timely and accurate delivery of solutions.

4. Market and Strategic Management

• Monitor market conditions and recommend pricing and strategic market approaches.
• Investigate customer complaints regarding quality, delivery, or service, recommending corrective measures.

5. Proposal and Contract Management: 

• Prepare, present, negotiate, and finalize contracts, quotations, and proposals.

6. Issue Escalation and Problem Resolution: 

• Act as the primary point of contact for escalated issues, ensuring timely resolution.

7. Post-Warranty and Maintenance Sales: 

• Follow up on post-warranty opportunities to drive maintenance sales.

• Educational Qualifications: A Bachelor’s Degree or equivalent in Marketing, IT, Business Administration, Computer Science, Engineering (Computer/ Telecommunication), Commerce, or a related field.
• Industry Experience:
• At least 3 years of sales experience in the GLC or government segments for IT maintenance sales, preferably from system integrator companies.
• 2-3 years of relevant field experience.
• Key Skills:
• Communication Skills: Exceptional communication, interpersonal, and networking abilities to build and maintain relationships effectively.
• Proactive Drive: Self-motivated, with a proactive approach and a results-driven mindset to achieve and exceed targets.
• Required language(s): Chinese, English