Please ensure you select your preferred location (if
applicable) in the application section below before submitting.
Responsibilities
On-site Technical Support: Provide on-site support for desktop hardware, desktop applications, email, printers, and network-related issues.
Installation and Configuration: Install, de-install, configure, and support MS Windows OS, Windows applications, and other user applications.
Break/Fix Troubleshooting: Perform on-site troubleshooting and resolution for hardware and software issues.
Moves, Adds, and Changes: Perform hardware and software moves, adds, and changes as required by clients or project requirements.
Preventive Maintenance: Carry out preventive maintenance tasks to ensure system performance and prevent future issues.
Escalation Management: Invoke the problem escalation process to the next level of support when necessary, ensuring timely resolution.
Project Rollouts and Installation: Participate in project rollouts, including the installation of new systems and technologies.
Service Level Agreement (SLA) Compliance: Ensure compliance with SLAs by responding to service requests within designated timeframes and resolving issues to meet customer expectations.
Certification and Learning: Continuously pursue relevant industry certifications as part of career development and partnership requirements.
Requirements
Qualifications: Diploma or bachelor’s degree in Computer Science, Information Technology, or Engineering (Computer/Telecommunication) or equivalent.
Experience: Minimum of 1-2 years’ experience in the support, administration, maintenance, and configuration of Wintel desktop and network environments.
Knowledge: Proficient in Windows Operating Systems, Microsoft Office, antivirus software, PC hardware, networking equipment, and printers.
Personal Skills and Attributes:
Proven troubleshooting skills with the ability to clearly communicate complex technical issues.
Demonstrated effectiveness in collaborating with both internal teams and external customers.
Applicant must be willing to travel and possess own transport.
