Field Service Manager

1. Team and Workflow Management:

• Manage field services team to deliver optimal customer service.
• Develop efficient workflows to enhance service delivery and team performance.
• Ensure adherence to company policies and procedures.

2. Performance Management and Staff Development:

• Set performance goals, conduct reviews, and address performance gaps.
• Provide training and skill enhancement to service staff as needed.
• Develop programs to improve technical and customer service competencies.

3. Customer Service and Relationship Management:

• Address customer inquiries and proactively resolve issues while gathering feedback.
• Maintain positive relationships with internal and external teams to support customer service effectiveness.

4. Stock Audit Management:

• Conduct periodic stock audits and ensure compliance with inventory policies.
• Minimize discrepancies through improved stock control and reconciliation processes.
• Coordinate with teams to address variances and maintain accurate records and reports.

5. Company Asset Management:

• Enforce asset tracking protocols to safeguard tools, equipment, and vehicles.
• Maintain updated asset inventories and perform routine inspections.
• Optimize asset usage and reduce downtime through preventive management strategies

• Qualifications: Diploma or Bachelor’s Degree in Information Technology, Business Management, or a related field.
• Experience:
• Minimum of 5 years’ experience in managing complex projects or operations within the high-tech industry, with a proven background in customer support and field engineering.
• Experience in leading and participating in cross-functional teams, with willingness to travel up to 50%.
• Knowledge:
• Solid understanding of field service delivery operations, asset and inventory management, and customer service processes.
• Familiar with industry best practices, resource planning tools, and performance metrics.
• Personal Skills and Attributes:
• Strong interpersonal and communication skills (oral and written)
• Excellent attention to detail
• Ability to manage multiple projects simultaneously.
• Adaptable to evolving business environments, self-motivated, and demonstrates strong work ethic and professional standards.