1. Performance Monitoring and Reporting: Track and report team performance metrics to ensure service goals are met. Identify areas for improvement and implement corrective actions.
2. Escalation Management: Manage escalated issues promptly and effectively and ensure timely coordination with vendors and external partners.
3. Project Coordination: Lead large-scale project rollouts, ensuring timely completion and quality standards.
4. Customer Satisfaction: Maintain high customer satisfaction by addressing issues proactively.
5. Team Management:
- Supervise and coordinate daily field service team activities for optimal performance.
- 5Monitor individual and team performance against SLAs and KPIs.
- Report performance metrics to management regularly.
6. Mentorship and Technical Leadership:
- Mentor team members and support their professional growth through structured training and skill development.
- Provide technical leadership by guiding the team in complex troubleshooting and installations.
- Act as the primary escalation point for unresolved technical issues and coordinate with vendors to drive resolution.
7. Stock Audit Management:
- Oversee periodic stock audits to ensure accuracy and compliance with company policies.
- Implement processes to minimize discrepancies in inventory and stock records.
- Coordinate with relevant teams to reconcile any inventory variances and improve stock control measures.
- Maintain detailed documentation and reporting of stock levels, audit results, and corrective actions.
8. Company Asset Management:
- Establish and enforce asset tracking and management protocols to safeguard company property.
- Maintain an updated inventory of all company assets, including tools, equipment, and vehicles.
- Conduct regular inspections to verify the condition, functionality, and proper usage of assets.
- Develop strategies for optimizing asset utilization and minimizing downtime or loss.
