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Responsibilities
Independently plan and develop complex engineering designs in support of the implementation of technology solutions covering the entire End User Computing stack
Define hardware and software performance standards
As infrastructure SME, provide expertise and knowledge in emerging technologies with strategic technology vendors
Execute the detailed infrastructure design of larger and/or more complex internal projects collaborating with IT stakeholders, service owners and partners
Provide operational readiness through the engineering, planning, coordination, and execution of performance and tuning analysis, systems support, incident and problem resolution, software installation, and upgrades
Provide detailed guidance and consultation in solutioning production incidents when required
Maintain appropriate standardized guidelines, work procedures and schedules for solution engineering to expedite workflow and ultimately improve efficiencies
Build collaborative relationships with the broader business and architecture communities to effectively maintain technical roadmaps and provide input into strategies and standards related to area of specialization
Collaborate with vendors on infrastructure designs to ensure the final product is what was architected or designed
Provide new technology overviews to IT and Enterprise leadership at varied leadership forums
Provide direction and assistance to less experienced team members as needed
Requirements
Diploma, Bachelor’s Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
In lieu of degree, 5-7 years of systems engineering experience
Experience with Mac OS, Windows 7/10, Windows Server, Active Directory and SQL
Experience with SCCM, Intune, Manage Engine or similar workstation management systems
Scripting experience (Powershell, etc.)
Experience automating tasks associated with technical specialties
Experience in leading projects and initiatives and building desktop applications
Knowledge of Systems Development Life Cycle Methodologies and process flows
Must be able to work independently and be self-sufficient in a fast-pasted environment in defining and realizing infrastructure designs
Team and customer service oriented, flexible, and adaptable with proven ability to solve problems in a collaborative and timely manner
Solid background in data collection, analysis, and reporting with proven debugging skills
Ability to effectively manage multiple priorities with strong organization and planning skillset
Ability to correlate technical actions to business impact
Flexible and adaptable with focus on effectively managing change
Relevant technical certification will be added advantages
