Senior Technical Engineer – Network

Penang

Full Time

Posted on 23 Jan 2026

Please ensure you select your preferred location (if applicable) in the application section below before submitting.

Reviews comprehensive preventive maintenance reports
Provides technical assistance to Level 1 engineers
Provides onsite or offsite support to customers
Involved in department rotation standby roster
Leads project incident reports from technical perspective
Prepares problem management reports
Responsible to carry out complex installations (more than one technology)
Performs project deployment
Ensures project deployments are according to timelines
Provides input to develop project documentation
Captures and updates project implementation technical issues for lessons learned
Conducts project testing and commissioning with customers
Updates installation tickets in a timely manner in Field Service Management System
Updates timesheet in Intranet system timesheet
To conduct a minimum of one knowledge sharing session

Degree in Information Technology or equivalent
Minimum 5 years’ experience deploying and managing infrastructure
Must be CCNA certified (Cisco Certified Network Associated), CCNP, CCNA-Security, CCNP Security, Fortinet NSE, FireEye SE will be advantage.
Familiar with network and security components and products such as Trend Micro, FireEye, Fortigate, PaloAlto, etc.
Strong presentation, analytical and problem-solving skills
Qualified candidates should have well rounded experience with full network diagnosis, configuration and problem resolution.
Advanced experience in troubleshooting layer 2 and 3 routing and switching issues
Knowledge of protocol analysis tools used to troubleshoot layer 2 & 3 issues Technical Support for critical situations
Protocol decoding and analysis using a variety of software tools e.g. sniffer, wireshark etc
Demonstrated proficiency with Cisco switches and routers, Wireless LAN, Cisco ASA Firewall and network management and monitoring tools
Experience with disaster recovery planning and execution.
Possess a positive attitude with strong verbal and written communication skills
Ability to work independently and within a team

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