Senior Technical Engineer – Network

1. Project Delivery: Participate in the deployment of complex network solutions involving multiple technologies, ensuring alignment with industry best practices and adherence to project timelines

2. Advanced Technical Support: Provide high-level technical assistance to Engineer (Level 1) and resolve complex customer issues through onsite or offsite support.

3. Incident Management: Lead the development of project incident reports from a technical perspective, ensuring thorough analysis and effective resolution.

4. Problem Management: Prepare comprehensive problem management reports, identifying root causes and recommending long-term solutions.

5.Documentation and Knowledge Management: Develop and review technical documentation for projects. Capture and update project implementation technical issues for lessons learned.

6. Team Development: Conduct knowledge sharing sessions to enhance the team’s technical capabilities and stay current with industry trends.

7. Quality Assurance: Review comprehensive preventive maintenance reports to ensure high standards of service delivery.

8. Operational Support: Participate in the department’s rotating standby roster to provide critical support when needed.

9. Project Closure: Conduct customer service reviews before the closure of projects to ensure all customer requirements have been met.

10. System Compliance: Ensure timely updates of installation tickets in the Field Service Management System (FSMS) and maintain accurate timesheets in the Intranet system.

• Qualifications: Bachelor’s Degree in Networking, Computer Science, Information Technology, Engineering (Computer/Telecommunication), or an equivalent field.
• Technical Expertise: Strong understanding of TCP/IP routing, network packet analysis tools, and network configuration. Proficient with network equipment such as routers and switches.
• Experience:At least 5 years of hands-on network technical experience, with a proven track record in managing complex network projects.
• Communication Skills: Fluent in English, with strong written and verbal communication abilities. Proven ability to articulate technical solutions and remedial action plans to customers and internal teams.
• Customer Management Skills: Demonstrated ability to manage customer relationships effectively, ensuring that technical issues are resolved swiftly and satisfactorily.