Service Desk Analyst

Cyberjaya, Petaling Jaya

Contract

Posted on 23 Jan 2026

Please ensure you select your preferred location (if applicable) in the application section below before submitting.

Recording user information, verify and update in the helpdesk system
Performing 1st level problem troubleshooting via phone
Documenting problems – log all problems and inquiries in the helpdesk system, enter in the ticket detailed description of the problem
Prioritize problems – assigning problems to the proper category in the helpdesk system
Routing/escalating calls to appropriate level 2 resolving group as per defined escalation process
Monitor, update and close calls
Experience in Call System HP Service module
Experience in First Level support Wintel desktop MS Office and Outlook

Candidate to possess at least a Diploma or Bachelor’s Degree in Computer Science/Information Technology or equivalent
Working knowledge in Window Operating Systems, Mcafee, PC hardware
Good interpersonal, communications and written skills; professional e-mail and telephone conduct. Fluent in English, both written and spoken
Ability to work under pressure and be highly pro-active in prioritizing issues and tasks
Ability to work across organizational boundaries in a professional manner
Attendance adherence is essential for this role
Applicants must be willing to work in Cyberjaya or Petaling Jaya
Applicants should be Malaysian citizens
1 year contract position

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