Uploads preventive maintenance reports to Field Service Management System
Updates tickets in a timely manner in Field Service Management System
Provides technical assistance to Level 1 Engineers
Provides onsite or offsite support to customers
Prepares incident reports if required
Prepares problem management reports
Handles small scale projects independently and assists in large scale project deployment
Assists in project deployment and ensures deployment is carried out according to timelines
Provides input to develop documents for projects
Captures and updates project implementation technical issues for future reference
Conducts project testing and commissioning with customers
Updates installation tickets in a timely manner in Field Service Management System
Updates Timesheet to Manager and Technical Lead
Requirements
Diploma / Degree in Information Technology or equivalent
Minimum 2 to 4 years relevant working experience required
Possess a positive attitude, keen interest in the role and a desire to develop and progress in service delivery
Ability to work independently and within a team
Ability to configure and design infrastructure solutions based on VMware / Microsoft / Storage solutions.
Good knowledge in IT troubleshooting and root cause analysis.
Available to be on 24/7 standby (weekly rotation basis) and able to work after office hours, weekends and on Public Holidays if situation demands.
Good working knowledge of Active Directory, DNS & DHCP, Windows operating systems configuration, troubleshooting & implementation.
Good working knowledge of networking, eg. TCP/IP and routing.
Knowledge of Backup solutions (Veritas, Veeam or EMC Networker) and SAN Storage (EMC/NetApp) is an added advantage
Technical skills requirements in any of the following areas : o MS Windows OS, Active Directory, DNS, DHCP, Hyper-V, SQL, SCCM, SCOM etc o VMware vSphere, vCenter, SRM, HA o HP or IBM Servers, Blade Servers, Storages
