Technical Support Engineer – Network


  • Support LAN troubleshooting and manage switches
  • Provide installation and de-installation for network hardware and software
  • Problem management, escalation, notification, and 3rd party vendor escalation
  • Provide maintenance of network documentation for in scope equipment
  • Coordinate and manage IP addressing
  • Install, configure and troubleshoot the major network-related product e.g: Cisco IPTel, HP Procurved & other brands’ router & switches, firewall, MPLS etc
  • Provide day-to-day operation service deliveries (i.e. Incident, Problem, Asset & Change Management)
  • Perform root cause analysis and troubleshooting network issues, OS configuration, hardware and repair system software


  • Diploma / Degree in Computer Science, Engineering or related technical specialization; Posses CCNA certification
  • Minimum 2 years & above of relevant working experience
  • Good working experience in CISCO, HP Procurved & other brand router & switch configuration and installation
  • Good communication skills in spoken and written English; ability to communicate in Mandarin/Cantonese is an added advantage
  • Strong analytical and proactive attitude
  • 5 days work – 9am to 6pm
  • Require on standby in weekly rotation basis
  • Possess own transport and willing to travel within Klang Valley
  • 12 months contract position
Location:   Kuala Lumpur
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