Technical Support Engineer – Network

Responsibilities

• Support LAN troubleshooting and manage switches
• Provide installation and de-installation for network hardware and software
• Problem management, escalation, notification, and 3rd party vendor escalation
• Provide maintenance of network documentation for in scope equipment
• Coordinate and manage IP addressing
• Install, configure and troubleshoot the major network-related product e.g: Cisco IPTel, HP Procurved & other brands’ router & switches, firewall, MPLS etc
• Provide day-to-day operation service deliveries (i.e. Incident, Problem, Asset & Change Management)
• Perform root cause analysis and troubleshooting network issues, OS configuration, hardware and repair system software

Requirements

• Diploma / Degree in Computer Science, Engineering or related technical specialization; Posses CCNA certification
• Minimum 2 years & above of relevant working experience
• Good working experience in CISCO, HP Procurved & other brand router & switch configuration and installation
• Good communication skills in spoken and written English; ability to communicate in Mandarin/Cantonese is an added advantage
• Strong analytical and proactive attitude
• 5 days work – 9am to 6pm
• Require on standby in weekly rotation basis
• Possess own transport and willing to travel within Klang Valley
• 12 months contract position