Technical Specialist – EUC

Responsibilities

• Subject Matter Expert on focus product, build of customer SOE.
• Provide pre-sales technical support to EUC business primarily on EUC product solutions, HP Techpluse and Teradici.
• Study, analyze, integrate and architect infrastructure solution according to customer’s business, technical and operational requirement.
• Assists in bidding efforts including solution architecting, preparation of BOM & quotation, liaising with partner/principal on technical aspects, solution verifications, proposal writeup, customer presentations, clarifications, proof of concepts and other related activities.
• Provide technical advice and support to Level 1, 2 and 3 Engineers.
• Customer support on-site and off-site and provide remote troubleshooting if needed.
• Attend to high severity incidents on and off-site.
• Prepare and follow-up on incident reports if any while update, review and submit incident tickets in a timely manner in FSMS to meet contractual SLA.
• Lead problem management and resolution in the support product.
• Review and coordinate with the technical team to prepare problem management reports and monitor to ensure problem management reports are submitted in a timely manner.
• Liaise with principal and being technical champion for assigned solution/ products/ technology.
• Liaise with internal or 3rd party deployment team to ensure success deployment of projects.
• Interface with customer to provide consultancy services.

Requirements

• Candidate must possess at least a Diploma or Bachelor’s Degree in Computer Science/ Information Technology or equivalent.
• Must possess a strong desire to pursue and develop future career in pre-sales area, to focus on design, architecting and sales support.
• Design and Implementation experience on HP products and solutions included Tech Pulse, Teradici are mandatory.
• Designing and implementation experience in SOE and Network image deployment.
• Good command of both spoken and written English.
• Good documentation and proposal writing skills.
• Good inter-personal and communications skill with all levels.
• Self-motivated, self-driven and able to work independently with minimal supervision.
• Willing to work under tight schedule to meet stringent project timeline.