Technical Specialist – EUC

Responsibilities

  • Act as Subject Matter Expert (SME): Serve as the SME for focus products, including building and deploying customer Standard Operating Environment (SOE).
  • Pre-Sales Technical Support: Provide technical support for EUC business, focusing on EUC product solutions, HP TechPulse, and Teradici.
  • Infrastructure Solution Design: Analyze, integrate, and architect infrastructure solutions aligned with customer business, technical, and operational requirements.
  • Bidding Support and Solution Verification: Assist in bidding efforts by architecting solutions, preparing Bills of Materials (BOM) and quotations, liaising with partners or principals, and verifying solutions.
  • Documentation and Proposal Writing: Contribute to technical proposal preparation, including write-ups, presentations, and proof-of-concepts (POCs).
  • Technical Advice and Support: Provide advanced technical advice and support to Level 1, 2, and 3 engineers.
  • Customer On-Site and Remote Support: Deliver on-site and remote troubleshooting services for customers.
  • Incident Management: Handle high-severity incidents, prepare and submit incident reports, and ensure adherence to SLA requirements.
  • Problem Management Leadership: Lead problem management for supported products and coordinate the submission of problem management reports.
  • Liaison with Technology Principals: Act as a technical champion, liaising with principals for assigned solutions, products, and technologies.
  • Deployment Team Coordination: Collaborate with internal and third-party deployment teams to ensure the successful delivery of projects.
  • Consultancy Services: Interface with customers to provide technical consultancy and guidance.
  • Preventive Maintenance Activities: Participate in preventive maintenance activities to enhance system performance and stability.
  • Service Level Agreement (SLA) Compliance: Ensure all service requests are responded to and resolved within agreed timeframes.
  • Continuous Learning and Certification: Pursue relevant industry certifications and contribute to knowledge growth as part of career development.

Requirements

  • Qualifications:
    • Diploma or Bachelor’s Degree in Computer Science, Information Technology, or equivalent.
    • Professional certifications (e.g., Microsoft or CompTIA) are preferred.
  • Experience:
    • Minimum 3 years of experience in IT roles, with hands-on exposure to HP products, including TechPulse and Teradici.
    • Demonstrated expertise in SOE design and network image deployment.
  • Skills:
    • Proficiency in English (written and spoken); additional language skills are advantageous.
    • Strong documentation and proposal writing skills.
    • Excellent interpersonal and communication skills with stakeholders at all levels.
    • Ability to work independently under tight schedules and meet stringent deadlines.
Location:   Petaling Jaya
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