Technical Lead – Non UNIX


  • Plans and assigns engineers to work on preventive maintenance / projects
  • Reviews preventive maintenance reports
  • Reviews project status reports
  • Plans and reviews preventive maintenance process
  • Reviews and enhances preventive maintenance report templates / project documentation
  • Ensures preventive maintenance is carried out in a timely manner
  • Ensures projects are completed within stipulated timelines
  • Reviews preventive maintenance reports with customer.
  • Monitors and assigns incident tickets and ensures these are escalated according to process and updated accordingly
  • Ensures all tickets attended to meet contractual Service Level Agreements
  • Follows up on incident ticket status and reviews and ensures incident reports are submitted in a timely manner
  • Follows up on project ticket status and closes tickets when projects are completed.
  • Monitors and ensures problem management reports are submitted in a timely manner
  • Coordinates with the technical team to prepare problem management reports
  • Reviews problem management reports
  • Leads problem management and resolution in the supported products.
  • Leads and manages projects related technical implementation issues.
  • Defines project risks with Project Manager on project implementation activities and tasks
  • Implements advanced / complex solutions
  • Assists in maintenance tender Scope of Work and tender clarifications
  • Provides costing for incident support / define project scope of work and man-days required
  • Attends tender briefings and provides input to pre-sales on complex solutions
  • Plans for Levels 1, 2 and 3 engineers’ technical training requirements


  • Diploma/Degree in Information Technology or equivalent.
  • Minimum 3 to 5 years managing a small team in an IT related environment
  • Ability to configure and design infrastructure solutions based on Vmware / Microsoft /Storage solutions.
  • Good knowledge in IT troubleshooting and root cause analysis.
  • Available to be on 24/7 standby (weekly rotation basis) and able to work after office hours, weekends and on Public Holidays if situation demands.
  • Good working knowledge of Active Directory, DNS & DHCP, Windows operating systems configuration, troubleshooting & implementation.
  • Good working knowledge of networking, eg. TCP/IP and routing.
  • Knowledge of Backup solutions (Veritas, Veeam or EMC Networker) and SAN Storage (EMC/NetApp) are added advantage
  • Technical skills requirements in any of the following areas :
    • MS Windows OS, Active Directory, DNS, DHCP, Hyper-V, SQL, SCCM, SCOM etc
    • VMware vSphere, vCenter, SRM, HA
    • HP or IBM Servers, Blade Servers, Storages
  • Preferred Minimum Certifications: MCITP, MCTS, MCSE, MCSA
  • Any of the following Certification will be a plus: VMware VCP6, HP ATP, AIS, ASE, MASE and ITIL
Location:   Petaling Jaya
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