Technical Lead – Non UNIX

Responsibilities

• Plans and assigns engineers to work on preventive maintenance / projects
• Reviews preventive maintenance reports
• Reviews project status reports
• Plans and reviews preventive maintenance process
• Reviews and enhances preventive maintenance report templates / project documentation
• Ensures preventive maintenance is carried out in a timely manner
• Ensures projects are completed within stipulated timelines
• Reviews preventive maintenance reports with customer.
• Monitors and assigns incident tickets and ensures these are escalated according to process and updated accordingly
• Ensures all tickets attended to meet contractual Service Level Agreements
• Follows up on incident ticket status and reviews and ensures incident reports are submitted in a timely manner
• Follows up on project ticket status and closes tickets when projects are completed.
• Monitors and ensures problem management reports are submitted in a timely manner
• Coordinates with the technical team to prepare problem management reports
• Reviews problem management reports
• Leads problem management and resolution in the supported products.
• Leads and manages projects related technical implementation issues.
• Defines project risks with Project Manager on project implementation activities and tasks
• Implements advanced / complex solutions
• Assists in maintenance tender Scope of Work and tender clarifications
• Provides costing for incident support / define project scope of work and man-days required
• Attends tender briefings and provides input to pre-sales on complex solutions
• Plans for Levels 1, 2 and 3 engineers’ technical training requirements

Requirements

• Diploma/Degree in Information Technology or equivalent.
• Minimum 3 to 5 years managing a small team in an IT related environment
• Ability to configure and design infrastructure solutions based on Vmware / Microsoft /Storage solutions.
• Good knowledge in IT troubleshooting and root cause analysis.
• Available to be on 24/7 standby (weekly rotation basis) and able to work after office hours, weekends and on Public Holidays if situation demands.
• Good working knowledge of Active Directory, DNS & DHCP, Windows operating systems configuration, troubleshooting & implementation.
• Good working knowledge of networking, eg. TCP/IP and routing.
• Knowledge of Backup solutions (Veritas, Veeam or EMC Networker) and SAN Storage (EMC/NetApp) are added advantage
• Technical skills requirements in any of the following areas :
  • MS Windows OS, Active Directory, DNS, DHCP, Hyper-V, SQL, SCCM, SCOM etc
  • VMware vSphere, vCenter, SRM, HA
  • HP or IBM Servers, Blade Servers, Storages
• Preferred Minimum Certifications: MCITP, MCTS, MCSE, MCSA
• Any of the following Certification will be a plus: VMware VCP6, HP ATP, AIS, ASE, MASE and ITIL