Technical Engineer – Unix

Responsibilities

• Schedules with customers on preventive maintenance activities.
• Performs onsite comprehensive preventive maintenance.
• Generates comprehensive preventive maintenance reports.
• Uploads preventive maintenance reports to Field Service Management System.
• Updates tickets in a timely manner in Field Service Management System.
• Provides technical assistance to Level 1 Engineers.
• Provides onsite or offsite support to customers.
• Prepares incident reports if required.
• Prepares problem management reports, if required.
• Handles small scale projects independently and assists in large scale project deployment.
• Assists in project deployment and ensures deployment according to timeline.
• Provides input to develop documents for projects.
• Captures and updates project implementation technical issues for lessons learned.
• Conducts project testing and commissioning with customers.
• Updates installation tickets in a timely manner in Field Service Management System.
• Updates Timesheet to manager and Technical Lead.

Requirements

• Diploma / Degree in Information Technology or equivalent.
• Minimum 2 to 4 years relevant working experience in an IT related environment preferably with good knowledge of UNIX platform.
• Knowledge of UNIX (Solaris/AIX/LINUX/Windows) operating systems, Solaris Cluster, OVM for SPARC, OVM for x86, Solaris Zones, and back-office products.
• Knowledge of DNS, DHCP, NTP, SysLog, administration, configuration, troubleshooting & implementation.
• Possess a positive attitude, keen interest in the role and a desire to develop and progress in service delivery.
• Ability to work independently and within a team.