Technical Engineer – Systems


  • Schedules with customers on preventive maintenance activities.
  • Performs onsite comprehensive preventive maintenance.
  • Generates comprehensive preventive maintenance reports.
  • Uploads preventive maintenance reports to Field Service Management System.
  • Updates tickets in a timely manner in Field Service Management System.
  • Provides technical assistance to Level 1 Engineers.
  • Provides onsite or offsite support to customers.
  • Prepares incident reports if required.
  • Prepares problem management reports, if required.
  • Handles small scale projects independently and assists in large scale project deployment.
  • Assists in project deployment and ensures deployment is according to timeline.
  • Provides input to develop documents for projects.
  • Captures and updates project implementation technical issues for lessons learned.
  • Conducts project testing and commissioning with customers.
  • Updates installation tickets in a timely manner in Field Service Management System.
  • Updates Timesheet to reporting manager.


  • Diploma / Degree in Information Technology or equivalent.
  • Minimum 2 to 4 years relevant working experience required.
  • Possess a positive attitude, keen interest in the role and a desire to develop and progress in service delivery.
  • Ability to work independently and within a team.
  • Knowledge of UNIX (Solaris/AIX/LINUX/Windows) operating systems, Solaris Cluster, OVM for SPARC, OVM for x86, Solaris Zones, and back-office products.
  • Knowledge of DNS, DHCP, NTP, SysLog, administration, configuration, troubleshooting & implementation.
  • Ability to configure and design infrastructure solutions based on VMware / Microsoft / Storage solutions.
  • Good knowledge in IT troubleshooting and root cause analysis.
  • Available to be on 24/7 standby (weekly rotation basis) and able to work after office hours, weekends and on Public Holidays if situation demands.
  • Good working knowledge of Active Directory, DNS & DHCP, Windows operating systems configuration, troubleshooting & implementation.
  • Good working knowledge of networking, eg. TCP/IP and routing.
  • Knowledge of Backup solutions (Veritas, Veeam or EMC Networker) and SAN Storage (EMC/NetApp) is an added advantage.
  • Technical skills requirements in any of the following areas :
    • MS Windows OS, Active Directory, DNS, DHCP, Hyper-V, SQL, SCCM, SCOM etc
    • VMware vSphere, vCenter, SRM, HA
    • HP or IBM Servers, Blade Servers, Storages
  • Preferred Minimum Certifications: MCITP, MCTS, MCSE, MCSA.
  • Any of the following Certification will be a plus: VMware VCP6, HP ATP, AIS, ASE, MASE and ITIL.
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