Technical Engineer – Non Unix

Responsibilities

  • Schedules with customers on preventive maintenance activities
  • Performs onsite comprehensive preventive maintenance
  • Generates comprehensive preventive maintenance reports
  • Uploads preventive maintenance reports to Field Service Management System
  • Updates tickets in a timely manner in Field Service Management System
  • Provides technical assistance to Level 1 Engineers
  • Provides onsite or offsite support to customers
  • Prepares incident reports if required
  • Prepares problem management reports
  • Handles small scale projects independently and assists in large scale project deployment
  • Assists in project deployment and ensures deployment is carried out according to timelines
  • Provides input to develop documents for projects
  • Captures and updates project implementation technical issues for future reference
  • Conducts project testing and commissioning with customers
  • Updates installation tickets in a timely manner in Field Service Management System
  • Updates Timesheet to Manager and Technical Lead

Requirements

  • Diploma / Degree in Information Technology or equivalent
  • Minimum 2 to 4 years relevant working experience required
  • Possess a positive attitude, keen interest in the role and a desire to develop and progress in service delivery
  • Ability to work independently and within a team
  • Ability to configure and design infrastructure solutions based on VMware / Microsoft / Storage solutions.
  • Good knowledge in IT troubleshooting and root cause analysis.
  • Available to be on 24/7 standby (weekly rotation basis) and able to work after office hours, weekends and on Public Holidays if situation demands.
  • Good working knowledge of Active Directory, DNS & DHCP, Windows operating systems configuration, troubleshooting & implementation.
  • Good working knowledge of networking, eg. TCP/IP and routing.
  • Knowledge of Backup solutions (Veritas, Veeam or EMC Networker) and SAN Storage (EMC/NetApp) is an added advantage
  • Technical skills requirements in any of the following areas : o MS Windows OS, Active Directory, DNS, DHCP, Hyper-V, SQL, SCCM, SCOM etc o VMware vSphere, vCenter, SRM, HA o HP or IBM Servers, Blade Servers, Storages
  • Preferred Minimum Certifications: MCITP, MCTS, MCSE, MCSA.
  • Any of the following Certification will be a plus: VMware VCP6, HP ATP, AIS, ASE, MASE and ITIL
Location:   Petaling Jaya
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