Technical Engineer – Network

Responsibilities

• Schedule with customer on preventive maintenance activity.
• Perform onsite preventive maintenance activity.
• Generate preventive maintenance report.
• Provide onsite or offsite support to customer.
• Prepare incident report if require.
• Update incident ticket in a timely manner in FSMS.
• Involved in department rotation standby rooster.
• Assist in generating problem management report.
• Responsible to carry out basic installation (single technology).
• Assist in complicated installation & project that involve multiple product.
• Ensure deployment according to timeline.
• Update installation ticket in a timely manner in FSMS.
• Perform project deployment.
• Ensure project deployment according to timeline.
• Provide input for document development of project.
• Capture and update project implementation technical issued for lesson learn.
• Conduct project testing and commissioning with customer.
• Update installation ticket in a timely manner in FSMS.
• Update timesheet in Intranet system timesheet.
• To conduct a minimum of one knowledge sharing session.
• To conduct CTC service review before closure of the project.

Requirements

• Candidate must possess at least an Advance Diploma or Degree in IT related field.
• At least 1 years’ experience of hands on network technical experience preferred.
• Strong understanding of TCP/IP routing, network packet analysis tool use and configuration.
• Familiar with network equipment such as router and switches.
• CCNA certifications would be an added advantage.
• Experience with Cisco security product would be an added advantages.
• Strong communication skills and customer management skills, ability to effectively communicate technical solutions and remedial action plans through oral and written communications.
• Contribute to a positive work environment by being an active and productive team member.