Technical Engineer – Network
Responsibilities
- Schedule with customer on preventive maintenance activity.
- Perform onsite preventive maintenance activity.
- Generate preventive maintenance report.
- Provide onsite or offsite support to customer.
- Prepare incident report if require.
- Update incident ticket in a timely manner in FSMS.
- Involved in department rotation standby rooster.
- Assist in generating problem management report.
- Responsible to carry out basic installation (single technology).
- Assist in complicated installation & project that involve multiple product.
- Ensure deployment according to timeline.
- Update installation ticket in a timely manner in FSMS.
- Perform project deployment.
- Ensure project deployment according to timeline.
- Provide input for document development of project.
- Capture and update project implementation technical issued for lesson learn.
- Conduct project testing and commissioning with customer.
- Update installation ticket in a timely manner in FSMS.
- Update timesheet in Intranet system timesheet.
- To conduct a minimum of one knowledge sharing session.
- To conduct CTC service review before closure of the project.
Requirements
- Candidate must possess at least an Advance Diploma or Degree in IT related field.
- At least 1 years’ experience of hands on network technical experience preferred.
- Strong understanding of TCP/IP routing, network packet analysis tool use and configuration.
- Familiar with network equipment such as router and switches.
- CCNA certifications would be an added advantage.
- Experience with Cisco security product would be an added advantages.
- Strong communication skills and customer management skills, ability to effectively communicate technical solutions and remedial action plans through oral and written communications.
- Contribute to a positive work environment by being an active and productive team member.
Location:
Petaling Jaya