Technical Engineer – Network

Responsibilities

  • Schedule with customer on preventive maintenance activity.
  • Perform onsite preventive maintenance activity.
  • Generate preventive maintenance report.
  • Provide onsite or offsite support to customer.
  • Prepare incident report if require.
  • Update incident ticket in a timely manner in FSMS.
  • Involved in department rotation standby rooster.
  • Assist in generating problem management report.
  • Responsible to carry out basic installation (single technology).
  • Assist in complicated installation & project that involve multiple product.
  • Ensure deployment according to timeline.
  • Update installation ticket in a timely manner in FSMS.
  • Perform project deployment.
  • Ensure project deployment according to timeline.
  • Provide input for document development of project.
  • Capture and update project implementation technical issued for lesson learn.
  • Conduct project testing and commissioning with customer.
  • Update installation ticket in a timely manner in FSMS.
  • Update timesheet in Intranet system timesheet.
  • To conduct a minimum of one knowledge sharing session.
  • To conduct CTC service review before closure of the project.

Requirements

  • Degree in Information Technology or equivalent
  • Minimum 3 years’ experience deploying and managing infrastructure
  • Must be CCNA certified (Cisco Certified Network Associated), CCNP, CCNA-Security, CCNP Security, Fortinet NSE, FireEye SEwill be advantage.
  • Qualified candidates should have well rounded experience with full network diagnosis, configuration and problem resolution.
  • Advanced experience in troubleshooting layer 2 and 3 routing and switching issues
  • Knowledge of protocol analysis tools used to troubleshoot layer 2 & 3 issues Technical Support for critical situations
  • Protocol decoding and analysis using a variety of software tools e.g. sniffer, wireshark etc
  • Demonstrated proficiency with Cisco switches and routers, Wireless LAN, Cisco ASA Firewall and network management and monitoring tools
  • Familiar with network and security components and products such as Trend Micro, FireEye, Fortigate, PaloAlto, etc.
  • Experience with disaster recovery planning and execution.
  • Possess a positive attitude with strong verbal and written communication skills
  • Ability to work independently and within a team
Location:   Melaka
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