Technical Engineer – Network

Responsibilities

• Schedules with customers on preventive maintenance activities.
• Performs onsite preventive maintenance activities.
• Generates preventive maintenance reports.
• Provides onsite or offsite support to customers.
• Prepares incident reports if required.
• Updates incident tickets in a timely manner in Field Service Management System.
• Involved in department rotation standby roster.
• Assists in generating problem management reports.
• Responsible to carry out basic installations (single technology).
• Assists in complicated installations & projects that involve multiple products.
• Updates installation tickets in a timely manner in Field Service Management System.
• Performs project deployment.
• Ensures project deployments are according to timeline.
• Provides input to develop project documentation.
• Captures and updates project implementation technical issues for lessons learned.
• Conducts project testing and commissioning with customers.
• Updates installation tickets in a timely manner in Field Service Management System.
• Updates timesheet in Intranet system timesheet.
• To conduct a minimum of one knowledge sharing session.
• To conduct CTC service review before closure of the project.

Requirements

• Degree in Information Technology or equivalent.
• Minimum 3 years’ experience deploying and managing infrastructure.
• Must be CCNA certified (Cisco Certified Network Associated), CCNP, CCNA-Security, CCNP Security, Fortinet NSE, FireEye SEwill be advantage.
• Qualified candidates should have well rounded experience with full network diagnosis, configuration and problem resolution.
• Advanced experience in troubleshooting layer 2 and 3 routing and switching issues.
• Knowledge of protocol analysis tools used to troubleshoot layer 2 & 3 issues Technical Support for critical situations.
• Protocol decoding and analysis using a variety of software tools e.g. sniffer, wireshark etc.
• Demonstrated proficiency with Cisco switches and routers, Wireless LAN, Cisco ASA Firewall and network management and monitoring tools.
• Familiar with network and security components and products such as Trend Micro, FireEye, Fortigate, PaloAlto, etc.
• Experience with disaster recovery planning and execution.
• Possess a positive attitude with strong verbal and written communication skills.
• Ability to work independently and within a team.