Technical Engineer – Level 2 (Network)


  • Review of comprehensive preventive maintenance report.
  • Provide technical assistance to Engineer (Level 1).
  • Provide onsite or offsite support to customer.
  • Involve in department rotate standby rooster.
  • To lead the project incident report from technical perspective.
  • Prepare problem management report.
  • Responsible for carrying out complex installations (more than one technology).
  • Lead or participate in project deployment.
  • Ensure project deployment according to timeline.
  • Provide input for document development of project.
  • Capture and update project implementation technical issued for lesson learn.
  • Conduct project testing and commissioning with customer.
  • Update installation ticket in a timely manner in FSMS.
  • Update timesheet in Intranet system timesheet.
  • To conduct a minimum of one knowledge sharing session.
  • To conduct CTC service review before closure of the project.


  • Candidate must possess at least an Advance Diploma or Degree in IT related field.
  • At least 5 years’ experience of hands on network technical experience preferred.
  • Strong understanding of TCP/IP routing, network packet analysis tool use and configuration.
  • Familiar with network equipment such as router and switches.
  • CCNA or CCNP certifications would be an added advantage.
  • Experience with Cisco catalyst and nexus product would be an added advantage.
  • Experience with Cisco ISE and Firepower would be an added advantage.
  • Experience with Cisco Software defined solution would be an added advantage.
  • Strong communication skills and customer management skills, ability to effectively communicate technical solutions and remedial action plans through oral and written communications.
  • Contribute to a positive work environment by being an active and productive team leader.
  • Strong presentation, analytical and problem-solving skills.
  • Strong leadership, self-motivated, willing to learn, independent worker with a good attitude
Location:   Petaling Jaya
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