Team Lead (Network)


  • Work with Manager on specific account as Technical Account Manager role. Monitor and handle any technical services for these specific accounts
  • To assist Manager (Maintenance Services) to monitor incident ticket status and ensure incident ticket attended according to Service Level Agreement
  • Coordinate different parties in solving the incident
  • Assist the manager to handle technical escalation for support tickets
  • Attend to incident cases whenever is needed
  • Attend tender briefing and attend Request for Proposal (RFP) meeting
  • Plan for specific technical training and certification based on business needs
  • To conduct minimum two knowledge sharing session yearly
  • To conduct quarterly review with focus account customer and to ensure customer is satisfied with CTC’s services.


  • Candidate must possess at least a Diploma or Bachelor’s Degree in Computer Science/Information Technology or Engineering (Computer / Telecommunication) or equivalent
  • At least 5 years working experience in Technical Lead position
  • Possess natural leadership abilities, including excellent negotiating and influencing skills
  • Mature and positive attitude, strong sense of responsibility, able to work well in a fastpaced, multi-cultural dynamic environment
  • Ability to construct troubleshooting methodology in problem solving
  • Have multiple technology skills e.g. Routing and switching, wireless or security
  • Have minimum CCNP, additional other certification track is an added advantage
Location:   Petaling Jaya
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