Team Lead (Network)

Responsibilities

• Work with Manager on specific account as Technical Account Manager role. Monitor and handle any technical services for these specific accounts
• To assist Manager (Maintenance Services) to monitor incident ticket status and ensure incident ticket attended according to Service Level Agreement
• Coordinate different parties in solving the incident
• Assist the manager to handle technical escalation for support tickets
• Attend to incident cases whenever is needed
• Attend tender briefing and attend Request for Proposal (RFP) meeting
• Plan for specific technical training and certification based on business needs
• To conduct minimum two knowledge sharing session yearly
• To conduct quarterly review with focus account customer and to ensure customer is satisfied with CTC’s services.

Requirements

• Candidate must possess at least a Diploma or Bachelor’s Degree in Computer Science/Information Technology or Engineering (Computer / Telecommunication) or equivalent
• At least 5 years working experience in Technical Lead position
• Possess natural leadership abilities, including excellent negotiating and influencing skills
• Mature and positive attitude, strong sense of responsibility, able to work well in a fastpaced, multi-cultural dynamic environment
• Ability to construct troubleshooting methodology in problem solving
• Have multiple technology skills e.g. Routing and switching, wireless or security
• Have minimum CCNP, additional other certification track is an added advantage