Senior Technical Engineer – Network

Role Summary:

Senior Technical Engineer (Network) is responsible for leading complex network infrastructure projects, providing high-level technical support, and ensuring the successful implementation and maintenance of network solutions. This role involves mentoring junior engineers, managing critical customer relationships, and contributing to the continuous improvement of technical processes and methodologies.

Responsibilities

1. Project Delivery: Participate in the deployment of complex network solutions involving multiple technologies, ensuring alignment with industry best practices and adherence to project timelines
2. Advanced Technical Support: Provide high-level technical assistance to Engineer (Level 1) and resolve complex customer issues through onsite or offsite support.
3. Incident Management: Lead the development of project incident reports from a technical perspective, ensuring thorough analysis and effective resolution.
4. Problem Management: Prepare comprehensive problem management reports, identifying root causes and recommending long-term solutions.
5. Documentation and Knowledge Management: Develop and review technical documentation for projects. Capture and update project implementation technical issues for lessons learned.
6. Team Development: Conduct knowledge sharing sessions to enhance the team’s technical capabilities and stay current with industry trends.
7. Quality Assurance: Review comprehensive preventive maintenance reports to ensure high standards of service delivery.
8. Operational Support: Participate in the department’s rotating standby roster to provide critical support when needed.
9. Project Closure: Conduct customer service reviews before the closure of projects to ensure all customer requirements have been met.
10. System Compliance: Ensure timely updates of installation tickets in the Field Service Management System (FSMS) and maintain accurate timesheets in the Intranet system.

Requirements

• Qualifications: Bachelor’s Degree in Networking, Computer Science, Information Technology, Engineering (Computer/Telecommunication), or an equivalent field.
• Technical Expertise: Strong understanding of TCP/IP routing, network packet analysis tools, and network configuration. Proficient with network equipment such as routers and switches.
• Experience:At least 5 years of hands-on network technical experience, with a proven track record in managing complex network projects.
• Communication Skills: Fluent in English, with strong written and verbal communication abilities. Proven ability to articulate technical solutions and remedial action plans to customers and internal teams.
• Customer Management Skills: Demonstrated ability to manage customer relationships effectively, ensuring that technical issues are resolved swiftly and satisfactorily.