Senior Technical Engineer EUC

Responsibilities

• Independently plan and develop complex engineering designs in support of the implementation of technology solutions covering the entire End User Computing stack
• Define hardware and software performance standards
• As infrastructure SME, provide expertise and knowledge in emerging technologies with strategic technology vendors
• Execute the detailed infrastructure design of larger and/or more complex internal projects collaborating with IT stakeholders, service owners and partners
• Provide operational readiness through the engineering, planning, coordination, and execution of performance and tuning analysis, systems support, incident and problem resolution, software installation, and upgrades
• Provide detailed guidance and consultation in solutioning production incidents when required
• Maintain appropriate standardized guidelines, work procedures and schedules for solution engineering to expedite workflow and ultimately improve efficiencies
• Build collaborative relationships with the broader business and architecture communities to effectively maintain technical roadmaps and provide input into strategies and standards related to area of specialization
• Collaborate with vendors on infrastructure designs to ensure the final product is what was architected or designed
• Provide new technology overviews to IT and Enterprise leadership at varied leadership forums
• Provide direction and assistance to less experienced team members as needed

Requirements

• Diploma, Bachelor’s Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
• In lieu of degree, 5-7 years of systems engineering experience
• Experience with Mac OS, Windows 7/10, Windows Server, Active Directory and SQL
• Experience with SCCM, Intune, Manage Engine or similar workstation management systems
• Scripting experience (Powershell, etc.)
• Experience automating tasks associated with technical specialties
• Experience in leading projects and initiatives and building desktop applications
• Knowledge of Systems Development Life Cycle Methodologies and process flows
• Must be able to work independently and be self-sufficient in a fast-pasted environment in defining and realizing infrastructure designs
• Team and customer service oriented, flexible, and adaptable with proven ability to solve problems in a collaborative and timely manner
• Solid background in data collection, analysis, and reporting with proven debugging skills
• Ability to effectively manage multiple priorities with strong organization and planning skillset
• Ability to correlate technical actions to business impact
• Flexible and adaptable with focus on effectively managing change
• Relevant technical certification will be added advantages