Business Manager (Workplace)

Main Job Task and Responsibilities

• Business and Product Strategy: Lead strategic development of EUC platforms (devices, endpoint services) and EUC Software (e.g., Microsoft 365, Citrix, Workspace One). Ensure product offerings align with industry trends and client requirements.
• Technical Solutioning and Pre-sales Support: Provide pre-sales technical support on Microsoft and end-user computing solutions, including Active Directory, Exchange, O365, SCCM, Hyper-V, and Citrix technologies such as Xendesktop, XenApp, StoreFront, and NetScaler. Architect integrated infrastructure solutions that address business needs.
• Customer and Partner Engagement: Build strong customer relationships and foster productive vendor partnerships. Design client-centric service offerings that drive satisfaction and business growth.
• Service Delivery and Operations Management: Oversee support operations, including ticket management, resource assignment, and service quality. Drive excellence in EUC solution delivery while ensuring timely resolution of issues.
• Market Research and Proposal Development: Analyze industry trends and customer needs to design winning proposals and competitive pricing strategies for new business opportunities.
• Vendor and Financial Management: Manage vendor engagements and pricing models. Lead budgeting, forecasting, and profitability tracking across Workplace portfolios.
• Quality Assurance and Technical Training: Enforce service standards, infrastructure policies, and compliance measures. Implement QA programs and support engineer development through targeted training initiatives.

Education and Experience:

• Qualifications: Degree in Information Technology, Business, Engineering, or related field. MBA is an advantage.

• Experience: Minimum 5 years in the IT industry, including 3–5 years in product development, service delivery, or technical pre-sales within the EUC and enterprise software landscape.

• Knowledge:
  • In-depth understanding of Microsoft Enterprise technologies (AD, Exchange, O365, SCCM, Hyper-V) and Citrix platforms (Xendesktop, XenApp, NetScaler, StoreFront).
  • Knowledge of digital workplace solutions and infrastructure solutioning is essential.

• Skills and Attributes:
  • Strong leadership and interpersonal communication
  • Strategic thinking with financial acumen
  • Technical proficiency in both EUC hardware and software
  • Client-centric and results-driven mindset
  • Ability to manage diverse stakeholders and multi-functional teams