Associate Technical Support Engineer

Responsibilities

• Technical Support: Provide basic troubleshooting and support for desktop hardware, applications, printers, and network-related issues.
• Installation & Configuration: Assist with the installation, configuration, and de-installation of Microsoft Windows OS, software, and in-house applications.
• Break/Fix Troubleshooting: Perform initial troubleshooting for hardware and software problems, escalating more complex issues to senior engineers.
• Preventive Maintenance: Participate in preventive maintenance tasks to ensure system stability and reduce future issues.
• Image Creation & Software Deployment: Assist in creating and setting up new system images and support software deployment, including antivirus installations.
• Escalation Management: Escalate unresolved technical problems to senior engineers or vendors as needed for timely resolution.
• Service Level Agreement (SLA) Compliance: Ensure incidents and service requests are handled within the defined SLA.
• Inventory: Assist in maintaining inventory of desktops, printers, and LAN infrastructure.
• Project Support: Participate in IT-related projects and provide technical assistance where needed.

Requirements

• Qualifications: Diploma or Bachelor’s degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication), or equivalent.
• Experience: Entry-level (0-1 year experience), with a focus on basic IT troubleshooting and customer support.
• Technical Knowledge: Familiarity with basic troubleshooting methods and common Microsoft desktop applications.
• Communication Skills: Ability to communicate clearly, both in written and verbal formats.
• Work Environment Adaptability: Capable of working in fast-paced environments and adapting to user needs.
• Independent Work: Ability to take ownership of tasks and work with minimal supervision.
• Travelling: Applicant must be willing to travel and possess own transport.