Associate Technical Engineer – EUC Software

Responsibilities:

• Software Setup and Configuration: Assist in setting up, configuring and support of EUC software, including Active Directory (AD), Exchange, Office 365, and SCCM at client sites.
• Project Support: Provide support to project rollouts in implementing and deploying EUC software, ensuring the project scope aligns with the client’s IT environment.
• Technical Audits: Help perform audits to assess discrepancies between current and desired IT configurations.
• Issue Escalation and Resolution: Troubleshoot basic software issues, escalating complex issues to senior engineers.
• Client Support: Provide support to client IT managers under minimal supervision, offering technical guidance when necessary. Participate in preventive maintenance activities.
• Quality Control: Participate in testing phases and verification procedures throughout the project lifecycle.

Requirements:

• Qualifications: Diploma or Bachelor’s degree in Computer Science, Engineering, or a related field.
• Work Experience: Minimum 6 months of hands-on experience in technical roles, particularly with EUC software (e.g., Windows operating systems).
• Certifications: Microsoft certifications are advantageous but not required.
• Technical Knowledge: Familiarity with third-party archive systems like Symantec Enterprise Vault, EAS, EMC Source One, and Email Xtender, and how they integrate with Exchange, is an added advantage.
• Communication Skills: Strong oral and written communication skills, with keen attention to detail.
• Customer Service: Demonstrated dedication to delivering excellent service and support.
• Teamwork: Ability to work collaboratively in a high-pressure, fast-paced environment while managing multiple tasks.
• Adaptability: Quick to learn and extend current software functionalities and integrate third-party products to meet evolving requirements.