Associate Engineer (Workplace) – IT Fresh Graduate

Technical Support: Provide first-level support for hardware, software, printers, and network
Troubleshooting: Diagnose common problems and escalate complex cases to senior engineers or supervisors.
System Setup: Assist with installation, configuration, upgrades, and preventive maintenance of IT systems.
Deployment & Rollouts: Support new deployments, relocations (Moves, Adds, Changes), and project rollouts.
Service Delivery: Ensure all tasks meet SLA requirements and deliver high customer satisfaction.
Escalation Management: Escalate unresolved issues properly and follow up to ensure timely closure.
Inventory & Documentation: Assist in maintaining IT equipment inventory and keep accurate service records.
Learning & Mentorship: Participate in structured training, shadowing, and guided assignments under experienced mentors.
Skills Development: Pursue relevant certifications and continuous learning as part of your career growth

Qualifications: Degree/Diploma in Computer Science, Information Technology, or Computer/ Telecommunication Engineering.
Technical Expertise: Good knowledge of IT troubleshooting methodology, root cause analysis, and system diagnostics.
Communication Skills: Fluent in English, with strong written and verbal communication abilities. (Mandarin will be an added advantage)
Interpersonal Skills: Possess good interpersonal skills, with a customer service mindset.
Adaptability: Flexible and able to thrive in a fast-paced IT environment while meeting evolving user requirements.
Independence: Able to take ownership of tasks and work effectively with minimal supervision.
Mobility: Willing to travel within Klang Valley and possess own transport

Location: Klang Valley

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