Technical Engineer – Network Security (Level 2)


  • Schedule with customer on preventive maintenance activity
  • Perform onsite preventive maintenance activity
  • Generate preventive maintenance report
  • Provide onsite or offsite support to customer
  • Prepare incident report if require
  • Update incident ticket in a timely manner in FSMS
  • Involve in department rotate standby rooster
  • Assist in generating problem management report
  • Responsible to carry out basic installation (Single technology)
  • Assist in complicated installation & project that involve multiple product
  • Ensure deployment according to timeline
  • Update installation ticket in a timely manner in FSMS
  • Perform project deployment
  • Ensure project deployment according to timeline
  • Provide input for document development of project
  • Capture and update project implementation technical issued for lesson learn
  • Conduct project testing and commissioning with customer
  • Update installation ticket in a timely manner in FSMS
  • Update timesheet in Intranet system timesheet
  • To conduct minimum one knowledge sharing session
  • To conduct CTC service review before closure of the project


  • Candidate must possess at least an Advance Diploma or Degree in IT related field
  • 5 year or less working experience in related technical skills is preferred
  • Strong understanding of TCP/IP routing, network packet analysis tool use and Configuration
  • Familiar with network and security components and products such as Trend Micro, Cisco, Fortigate, Palo Alto Networks, etc
  • Preferably possess technical certifications such as CCNA, CCNA-Security, CCNP Security, Fortinet NSE, PCNSE
  • Strong presentation, analytical and problem-solving skills
  • Able to uphold confidentiality
  • Contribute to a positive work environment by being an active and productive team leader
  • Strong telephone communication and customer management skills, ability to effectively communicate technical solutions and remedial action plans through oral and written communications
  • Good command in both written and spoken English
  • Possess own transport and willing to travel
Location:   Petaling Jaya
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