Technical Engineer – Network Security (Level 2)

Responsibilities

• Schedule with customer on preventive maintenance activity
• Perform onsite preventive maintenance activity
• Generate preventive maintenance report
• Provide onsite or offsite support to customer
• Prepare incident report if require
• Update incident ticket in a timely manner in FSMS
• Involve in department rotate standby rooster
• Assist in generating problem management report
• Responsible to carry out basic installation (Single technology)
• Assist in complicated installation & project that involve multiple product
• Ensure deployment according to timeline
• Update installation ticket in a timely manner in FSMS
• Perform project deployment
• Ensure project deployment according to timeline
• Provide input for document development of project
• Capture and update project implementation technical issued for lesson learn
• Conduct project testing and commissioning with customer
• Update installation ticket in a timely manner in FSMS
• Update timesheet in Intranet system timesheet
• To conduct minimum one knowledge sharing session
• To conduct CTC service review before closure of the project

Requirements

• Candidate must possess at least an Advance Diploma or Degree in IT related field
• 5 year or less working experience in related technical skills is preferred
• Strong understanding of TCP/IP routing, network packet analysis tool use and Configuration
• Familiar with network and security components and products such as Trend Micro, Cisco, Fortigate, Palo Alto Networks, etc
• Preferably possess technical certifications such as CCNA, CCNA-Security, CCNP Security, Fortinet NSE, PCNSE
• Strong presentation, analytical and problem-solving skills
• Able to uphold confidentiality
• Contribute to a positive work environment by being an active and productive team leader
• Strong telephone communication and customer management skills, ability to effectively communicate technical solutions and remedial action plans through oral and written communications
• Good command in both written and spoken English
• Possess own transport and willing to travel