Service Desk Analyst

Location(s) : Petaling Jaya, Cyberjaya


  • To record user information, verify and update in the helpdesk system
  • To perform 1st level problem troubleshooting via phone
  • To document problems – log all problems and inquiries in the helpdesk system, enter in the ticket detailed description of the problem
  • To prioritize problems – assign the proper category in the helpdesk system
  • To route/escalate calls to appropriate level 2 resolving group as per defined escalation process
  • To monitor, update and close calls
  • Experience in Call System HP Service module
  • Experience in First Level support Wintel desktop MS Office and Outlook


  • Experience in supporting Wintel desktop
  • Working knowledge in Win7 Operating Systemsm and Mcafee
  • Working knowledge in PC hardware
  • Good phone communication and interpersonal skills
  • Applicants must be willing to work in Cyberjaya
  • Applicants should be Malaysian citizens
  • 1 year contract position
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