Senior Technical Engineer – Network

Location(s) : Penang


  • Reviews comprehensive preventive maintenance reports.
  • Provides technical assistance to Level 1 engineers.
  • Provides onsite or offsite support to customers.
  • Involved in department rotation standby roster.
  • Leads project incident reports from technical perspective.
  • Prepares problem management reports.
  • Responsible to carry out complex installations (more than one technology).
  • Performs project deployment.
  • Ensures project deployments are according to timelines.
  • Provides input to develop project documentation.
  • Captures and updates project implementation technical issues for lessons learned.
  • Conducts project testing and commissioning with customers.
  • Updates installation tickets in a timely manner in Field Service Management System.
  • Updates timesheet in Intranet system timesheet.
  • To conduct a minimum of one knowledge sharing session.


  • Degree in Information Technology or equivalent.
  • Minimum 5 years’ experience deploying and managing infrastructure.
  • Must be CCNA certified (Cisco Certified Network Associated), CCNP, CCNA-Security, CCNP Security, Fortinet NSE, FireEye SE will be advantage.
  • Familiar with network and security components and products such as Trend Micro, FireEye, Fortigate, PaloAlto, etc.
  • Strong presentation, analytical and problem-solving skills.
  • Qualified candidates should have well rounded experience with full network diagnosis, configuration and problem resolution.
  • Advanced experience in troubleshooting layer 2 and 3 routing and switching issues.
  • Knowledge of protocol analysis tools used to troubleshoot layer 2 & 3 issues Technical Support for critical situations.
  • Protocol decoding and analysis using a variety of software tools e.g. sniffer, wireshark etc.
  • Demonstrated proficiency with Cisco switches and routers, Wireless LAN, Cisco ASA Firewall and network management and monitoring tools.
  • Experience with disaster recovery planning and execution.
  • Possess a positive attitude with strong verbal and written communication skills.
  • Ability to work independently and within a team.
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