Senior Technical Engineer – Network
Location(s) : Penang
- Reviews comprehensive preventive maintenance reports.
- Provides technical assistance to Level 1 engineers.
- Provides onsite or offsite support to customers.
- Involved in department rotation standby roster.
- Leads project incident reports from technical perspective.
- Prepares problem management reports.
- Responsible to carry out complex installations (more than one technology).
- Performs project deployment.
- Ensures project deployments are according to timelines.
- Provides input to develop project documentation.
- Captures and updates project implementation technical issues for lessons learned.
- Conducts project testing and commissioning with customers.
- Updates installation tickets in a timely manner in Field Service Management System.
- Updates timesheet in Intranet system timesheet.
- To conduct a minimum of one knowledge sharing session.
- Degree in Information Technology or equivalent.
- Minimum 5 years’ experience deploying and managing infrastructure.
- Must be CCNA certified (Cisco Certified Network Associated), CCNP, CCNA-Security, CCNP Security, Fortinet NSE, FireEye SE will be advantage.
- Familiar with network and security components and products such as Trend Micro, FireEye, Fortigate, PaloAlto, etc.
- Strong presentation, analytical and problem-solving skills.
- Qualified candidates should have well rounded experience with full network diagnosis, configuration and problem resolution.
- Advanced experience in troubleshooting layer 2 and 3 routing and switching issues.
- Knowledge of protocol analysis tools used to troubleshoot layer 2 & 3 issues Technical Support for critical situations.
- Protocol decoding and analysis using a variety of software tools e.g. sniffer, wireshark etc.
- Demonstrated proficiency with Cisco switches and routers, Wireless LAN, Cisco ASA Firewall and network management and monitoring tools.
- Experience with disaster recovery planning and execution.
- Possess a positive attitude with strong verbal and written communication skills.
- Ability to work independently and within a team.