| Position : Service Desk Analyst
Location(s) : Petaling Jaya, Cyberjaya
Responsibilities
- To record user information, verify and update in the helpdesk system
- To perform 1st level problem troubleshooting via phone
- To document problems - log all problems and inquiries in the helpdesk system, enter in the ticket detailed description of the problem
- To prioritize problems – assign the proper category in the helpdesk system
- To route/escalate calls to appropriate level 2 resolving group as per defined escalation process
- To monitor, update and close calls
- Experience in Call System HP Service module
- Experience in First Level support Wintel desktop MS Office and Outlook
Requirements
- Experience in supporting Wintel desktop
- Working knowledge in Win7 Operating Systemsm and Mcafee
- Working knowledge in PC hardware
- Good phone communication and interpersonal skills
- Applicants must be willing to work in Cyberjaya
- Applicants should be Malaysian citizens
- 1 year contract position
|
|
 |
