Technical Engineer (IT Administrator)

Location(s) : Klang Valley


  • Perform L1 troubleshooting to address any problems and potential threats to the system and network infrastructure.
  • Oversee and maintaining networks, servers and security programs are operating efficiently.
  • To provide consistent reporting on system & network utilization which includes bandwidth and devices on request.
  • Maintain full assets of servers and network equipment.
  • Provide assistances during server and network infrastructure upgrade and installation of new hardware and software configuration.
  • Escalate and work closely with Level 2 System & Network Support team for resolution of issues. Provide necessary support as required.
  • Escalate and liaise with third party vendors on implementation and resolution of technical issues.
  • Monitoring of servers and network infrastructure i.e. up/down, backup progress, etc.
  • Monitoring, operating and resolution of DC environmental equipment i.e. air-conditioning, UPS, generator, dry cooler, fire alarm systems etc.
  • To work closely with L2 support team, and third-party vendor to ensure a stable environment in the Data Centers.
  • Install, configure and troubleshoot of major system & network infrastructure equipment or product, e.g. VMware, HPE Simplivity, EZDR, Veeam and Cisco router, switches, firewall etc.
  • Manage, Administer, Coordinate and Resolve any incidents or service requests within Service Level Agreement (SLA).
  • To act as a backup for team members as and when required.


  • Bachelor’s degree or Diploma in IT
  • Minimum of 2-3 years relevant experience in IT environment preferably with good knowledge of x86 and VMWare platform
  • Fluent in English and possess good written and verbal communication skills.
  • Possess interpersonal skills with a customer service mindset
  • Ability to work independently with minimum supervision.
  • Must be willing to work based on 24×7 shift per roster by team lead
  • Working knowledge in the following area will be added advantages – AD,
  • DNS, DHCP, MSSQL, MS Server OS, TCPIP, Routing, SAN Backup (Veritas/Veeam/HPE/EMC/NetApp), VMware vSphere, vCenter, vSAN, x86 servers (HPE, Dell, Cisco or Lenovo) and Storages
  • Applicant must be willing to travel within Klang Valley and possess own transport.
  • Ability to work under pressure and be highly pro-active in prioritizing issues and tasks

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