Senior Technical Engineer - UNIX

Location(s) : Petaling Jaya

Responsibilities

  • Provides technical advice and support to Level 1 and 2 Engineers
  • Customer support on-site and off-site
  • Provides remote troubleshooting if needed
  • Attends to high severity incidents on and off-site
  • Prepares and follow-up on incident reports if any
  • Updates incident tickets in a timely manner in Field Service Management System to meet contractual Service Level Agreements
  • Reviews and submits incident reports in a timely manner
  • Coordinates with the technical team to prepare problem management reports
  • Reviews problem management reports
  • Monitors and ensures problem management reports are submitted in a timely manner
  • Leads problem management and resolution in the support products.
  • Leads project implementation
  • Reviews project scope, Pre-Implementation Validation (PIV) and prepares project deployment checklist
  • Ensures project timely completion.
  • Plans and reviews implementation timeline with project manager.
  • Develops design configuration documentation
  • Captures and updates project implementation technical issues for references
  • Assumes the Project Technical Lead role when required
  • Submits timesheet to reporting manager
  • Provides scope of work and man-days to pre-sales & sales teams (if required)
  • Reviews and highlights project deployment risks
  • Conducts technical sharing with Level 1 and 2 engineers

Requirements

  • Diploma/Degree in Information Technology or equivalent.
  • Minimum 5 years related working experience in an IT related environment preferably with good knowledge of UNIX platform.
  • Ability to work independently with minimum supervision.
  • Knowledge of UNIX (Solaris/AIX/LINUX/Windows) operating systems, Solaris Cluster, OVM for SPARC, OVM for x86, Solaris Zones, and back-office products.
  • Knowledge of DNS, DHCP, NTP, SysLog, administration, configuration, troubleshooting & implementation.
  • Certification in Sun/Oracle Solaris 10 System Administrator (part 1&2), Sun/Oracle Solaris 10 Network Administrator and Oracle Solaris 11 System Administrator.
  • Unix/Linux shell scripting
  • Storage related technology on SAN zoning, I/O multipathing software, ZFS storage appliance, Dell EMC, HPE 3PAR, Hitachi Data Systems, NetApp and tape library.
  • Knowledge of disk management software on Oracle (SVM/ZFS), IBM (LVM) and LINUX (LVM) administration, configuration, troubleshooting & implementation.
  • Open source solutions: Red Hat Virtualization, OpenShift, OpenStack, CloudForms
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